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Request for Information # 210104-120 Unified Communications as a Service

Pender County is seeking information regarding replacement of our current, on-premise, Cisco Voice over IP (VoIP) system (the system) with a Cloud-Hosted Unified Communications as a Service (UCaaS) solution. The County wishes to move from a Capital Expense model to an Operating Expense model for its Unified Communications; receiving a monthly bill, per user and/or device, rather than costly expenses to maintain an on-premise system.

The current system limits County staff to communication within the internal network and provides for little redundancy. The County wishes to migrate to a cloud-hosted system that permits employees to log in anywhere on or off the company network (VoIP Handset, mobile phone or computer) and automatically receive calls without administrative intervention. In addition, a cloud-based system will allow for continuity of operations should the County be left without operating data centers after the wake of a natural or other disaster.

This Request for Information (RFI) is intended to collect information and recommendations regarding a Cloud-Hosted Unified Communications as a Service solution.  Click here to view the full RFI. Reponses are due January 26, 2021 by 2:00.  Respondents will be invited to present their submissions via a Microsoft Teams meeting.

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