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Request for Information #210104-121 Cloud-Based Electronic Fax

Pender County is seeking information on a cloud-based e-faxing solution to replace its on-premise e-fax solution. The County currently uses OpenText Right-Fax as its faxing solution. The County currently seeks to move to a cloud-based VoIP solution and would like to move fax service to the cloud prior to the start of this project. The County wishes to move from a Capital Expense model to an Operating Expense model for its E-Faxing; receiving a monthly bill, rather than costly expenses to maintain an on-premise system.

The current system limits County staff to fax communication within the internal network and provides for no redundancy. The County wishes to migrate to a cloud-hosted system that permits employees to log in anywhere, on or off the company network, and send/receive faxes without administrative intervention. In addition, a cloud-based system will allow for continuity of operations should the County be left without operating data centers after the wake of a natural or other disaster.

This Request for Information (RFI) is intended to collect information and recommendations regarding a Cloud-Hosted E-Fax solution.  Click her to view the full RFI. Reponses are due January 26, 2021 by 2:00.  Respondents will be invited to present their submissions via a Microsoft Teams meeting.

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