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Covid-19

NC 2-1-1 to Provide Assistance for COVID-19

NC 2-1-1 to Provide Assistance for COVID-19

Statewide service can refer people to organizations in their community that are helping with health and human service resources

Governor Roy Cooper today announced NC 2-1-1 by United Way of North Carolina as a resource for people to call for assistance related to the COVID-19 coronavirus.

NC 2-1-1 is an information and referral service that families and individuals can call to obtain free and confidential information on health and human services resources within their community. NC 2-1-1 operates 24 hours a day, seven days a week, 365 days a year and resources are available in most languages.

“Services like NC 2-1-1 are critical during times of emergency,” said Governor Cooper. “North Carolinians can now call 2-1-1 to get the information they need while we continue working together to prevent the spread of this virus.”

North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. Sign up now to get regular alerts on the rapidly evolving situation and North Carolina’s response.

NC 2-1-1 can refer callers to the organizations in their local community best equipped to address their specific health and human services needs including food, shelter, energy assistance, housing, parenting resources, health care, employment, substance abuse treatment, as well as specific resources for older adults and for persons with disabilities, and much more. Simply dial 2-1-1 or TTY 888-892-1162 for assistance.

NC 2-1-1 cannot provide direct medical services, and COVID-19 can only be diagnosed by a health care professional. If you suspect you or someone you care for may have symptoms or have been exposed to the virus, you should contact your health care provider. If you do not have a provider, you can call your local health department, free and charitable clinics or a Federally Qualified Health Clinic for guidance.

People should only call 9-1-1 if they are experiencing an emergency. 9-1-1 centers across North Carolina have been receiving general questions and other non-emergency calls related to COVID-19. Please do not call 9-1-1 unless you have an emergency.

For the most up-to-date information on COVID-19 in North Carolina, go to ncdhhs.gov/coronavirus.
Due to anticipated high call volume, those seeking general information about COVID-19 are strongly encouraged to sign up for texts. People who are trying to locate specific services would benefit by calling. To learn more about NC 2-1-1, visit nc211.org.

Pender County response to COVID-19

The Pender County Board of Commissioners are closely monitoring the COVID-19 pandemic. The safety and health of Pender County residents and employees are of great concern.

Pender County officials continue to monitor the COVID-19 pandemic. As of this morning, there are 33 cases of COVID-19 in the State of North Carolina. Currently there are no cases in Pender County.

Pender County Health and Human Services is monitoring the pandemic and providing updated information to our communications personnel.

Consistent with state and CDC guidance, Pender County officials are following protocols to prevent the impact of COVID-19.

County operations and events

Pender County Government business will continue to operate, but several programs and services are impacted in order to help reduce risk to our community:

• All county-sponsored group activities and events have been suspended.

• All organized sports in Pender County parks have been suspended. Parks are not yet closed to the public, but that is a day to day situation to monitor.

• The facilities department is paying special attention to disinfecting all doorknobs, surfaces, etc. Each employee is also responsible for their cleansing workspace and equipment.

• Pender Fire and EMS has issued protective measures for personnel.

• At this time, the Board of Commissioners, Planning Board, and most other official government meetings will continue as scheduled.

• Additionally, county employees will not travel out of town for business, will hold meetings, as much as possible, by conference call, webinar or a virtual platform.

• Visitation in the Pender County Jail has been suspended until further notice.

• Cooperative Extension will postpone all educational programs until the end of April. The state is encouraging the department to work from home.

• Utilities and solid waste will continue normal and emergency staffing.

• The Board of Commissioners authorized Pender County Utilities to temporarily suspend cutoffs during this event however, late fees and penalties will still accrue.

• The Pender County Sheriff offers a wellness check service called “Are You Okay?” To request a wellness check through the Sheriff’s Department call 910-259-1212.

• The Pender County Tax Office urges anyone paying business or personal property taxes to use the return envelope to mail in payments. The return address is Mt. Airy, which is where the county’s print vendor is located, which will in turn report all payments to Pender County.

• Pender County Housing will continue by appointment only. All waiting lists are closed. All paperwork needed for housing assistance is available near the housing department entrance. Completed paperwork should be left in the drop box in front of the housing department office.

• PAS-TRAN will run medical appointments only for transportation, effective March 20. This will be in effect until April 2, unless otherwise notified.

• Pender Adult Services are suspending all senior center activities effective March 19. The last congregate meal will be served March 18 and Shelf Meals will be provided for the remainder of the week for Home Delivered Meals. Effective March 24, one hot meal will be provided for current congregate meal clients on a drive-thru basis only. Call PAS for information at 910-259-9119.

• Home Delivered Meal clients through Pender Adult Services and van rider congregate clients will receive one hot and one cold meal delivered with shelf meals for the week, effective March 24 and each following Tuesday until further notice. For questions call 910259-9119.

  • Pender County Board of Elections is operating as normal except the office is closed to public entrance. Elections staff can be reached by phone 910-259-1220, email penderboe@pendercountync.gov. or visit our webpage for documents or forms.A Drop box will be located at the front door if anyone wishes to drop off a form in person

Visit CDC.gov for more information. The State of North Carolina has set up a Coronavirus hotline at 1-866-462-3821. Watch the Pender County Government website for local updates and information.

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