Technical Services

Providing technical support across the Pender County government requires a highly trained staff with a wide range of skills. The Pender County Information technology Services (ITS) Department Technical Services Division consists of Web Services, Technical Support, and Helpdesk Support.

Web Services

The responsibility of the Web Administrator is to plan, design, develop, and manage all Pender County websites and applications. In addition, the Web Administrator assists the Technical Support Specialist and Helpdesk Support Specialists in day-to-day operations and project planning.

Technical Support

The responsibility of the Technical Support Specialist is to provide support for all desktop, laptop, and server hardware and software; printers, scanners, and other peripherals; multimedia setup and management; non-managed network devices; and others as necessary.

Helpdesk Support

We provide direct contact between you and our ITS technicians to help provide services, answer questions, and resolve computing problems as quickly as possible.

The Help Desk is a service within the ITS Technical Division that serves all County employees with their technical and support needs. Assistance is provided for desktop computing, network, and other IT services.

The ITS Help Desk focuses on the individual customer through information, education, and problem resolution via Track-It Self-help, email, and walk-in consultation. The Help Desk provides assistance, information, and intelligent referral for all ITS services.