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Department of Social Services
03.26.2020- Due to Declaration of COVID-19 Public Health Emergency, NCDHHS encourages potential recipients/recipients to utilize online, alternate and telephone methods for applications and questions. Most transactions can be handled by phone, fax, email or mail. A Drop Box is located to the left of the Entrance Doors for your convenience. Appointments will be scheduled for transactions that can’t be handled by one of these methods. Caseworkers will follow-up by phone or email.
ePASS is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and NC Health Choice or CHIP). You can learn if you are potentially eligible for Medical Assistance by completing an electronic pre-assessment screening.
Click here to access ePASS
Email your documents to your caseworker at penderdss@pendercountync.gov
Methods to apply (one application works for Medicaid and Health Choice).
- Apply online at epass.nc.gov
- Fill out a paper application and mail, fax or drop off at Pender County DSS
- Telephone
Address: Pender County DSS 810 S. Walker St. P.O. Box 1207 Burgaw, NC 28425
Fax #: 910-259-0657 Attn: Medicaid Application
Email: ahoward@pendercountync.gov
Applications can be picked up at DSS or please call and an application can be mailed to you.
The following website also has a link to the paper application, ePass and information for applying:
https://medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice
Call 910-259-1240 if one of these methods will not work for you or if you have questions.
Current recipients with questions can call 910-259-1240 or their Caseworker.
Methods to apply:
- Apply online at epass.nc.gov
- Fill out a paper application and mail, fax or drop off at Pender County DSS
Address: Pender County DSS 810 S. Walker St. P.O. Box 1207 Burgaw, NC 28425
Fax #: 910-259-0657 Attn: FNS Application
Email: csanchez@pendercountync.gov
Applications can be picked up at DSS or please call and an application can be mailed to you.
The following website also has a link to the paper application, ePass and information for applying:
https://www.ncdhhs.gov/assistance/low-income-services/food-nutrition-services-food-stamps
Call 910-259-1240 if one of these methods will not work for you or if you have questions.
Current recipients with questions can call 910-259-1240 or their Caseworker.
Methods to apply:
- Fill out a paper application and mail, fax or drop off at Pender County DSS
Address: Pender County DSS 810 S. Walker St. P.O. Box 1207 Burgaw, NC 28245
Fax #: 910-259-0657 Attn: Child Care Application
Email: kheath@pendercountync.gov
Applications can be picked up at DSS or please call and an application can be mailed to you.
Visit the following website for more information about Child Care:
https://ncchildcare.ncdhhs.gov/Services/Financial-Assistance
Call 910-259-1240 if one of these methods will not work for you or if you have questions.
Current recipients with questions can call 910-259-1240 or their Caseworker.
Methods to apply:
- Fill out a paper application and mail, fax or drop off at Pender County Child Support
- Telephone
Address: Pender County Child Support 305 S. Walker St. P.O. Box 1207 Burgaw, NC 28425
Fax #: 910-259-1255 Attn: Child Support Application
Email: ssummerlin@pendercountync.gov
Applications can be picked up at Child Support and DSS or please call 910-259-1223 and an application can be mailed to you.
The following website also has a link to the online and paper application and information for applying:
https://ncchildsupport.com/ecoa/index.jsp
Call 910-259-1223 if one of these methods will not work for you or if you have questions.
Current recipients with questions can call 910-259-1223 or their Caseworker.
Methods to apply:
- The Work First Cash Assistance Application and Review Documentation Workbook can be mailed to individuals who wish to apply for Work First Cash Assistance or short-term services and benefits or the application can be picked up at Pender County DSS. Upon receipt of the Workbook/Application, the Caseworker will conduct a telephone interview.
Address: Pender County DSS 810 S. Walker St. P.O. Box 1207 Burgaw, NC 28425
Email: kheath@pendercountync.gov
Visit the following website for more information about Work First:
https://www.ncdhhs.gov/divisions/social-services/work-first-family-assistance
Call 910-259-1240 if one of these methods will not work for you or if you have questions.
Current recipients with questions can call 910-259-1240 or their Caseworker.
Methods to apply:
- Fill out a paper application and mail, fax or drop off at Pender County DSS
Address: Pender County DSS 810 S. Walker St. P.O. Box 1207 Burgaw, NC 28425
Fax #: 910-259-0657 Attn: CIP/LIEAP Application
Email: kheath@pendercountync.gov
Applications can be picked up at DSS or please call and an application can be mailed to you.
Visit the following websites for more information about CIP and LIEAP:
https://www.ncdhhs.gov/assistance/low-income-services/crisis-intervention-program
https://www.ncdhhs.gov/assistance/low-income-services/low-income-energy-assistance
Call 910-259-1240 if one of these methods will not work for you or if you have questions.
Medicaid applicants/recipients in need of assistance with transportation to medical appointments – Please call 910-259-1375 or 910-259-1240.
Mission
To improve the quality of life for Pender County citizens by ensuring effective service delivery for all clients and motivating clients to accept some personal responsibility for improving their situations in order to become self-sufficient.
Goals
Children are in safe, nurturing, financially stable environment
Citizens will become or remain economically independent
Elderly & disabled individuals are safe and have opportunities to remain at home
Agency is open to citizen inquiries and questions are answered to citizens’ satisfaction
Agency operates with highest standards of effectiveness, efficiency, and excellence
Children and families have access to nurturing, educational, supportive and treatment services in order to maximize and promote positive family dynamics
Agency Awards
1996— 1st in State for Accuracy in Food Stamp Administration
1997— 4th County in the State to attain accreditation status
1998— Community Child Protection Team Award from State for
promoting collaboration among community stakeholders
2003— Governor’s Academy for Prevention Professionals Gold Medal
2005— Focus on Leadership Award for Collaboration with other professionals
2007-— YWCA Achievement Award for Reducing Medicaid Fraud
2008— 2008 Area Agency on Aging Professional Excellence Award
DSS News
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Reminder: DEQ to hold Community Meeting in Pender County on Private Well Sampling
RALEIGH – The North Carolina Department of Environmental Quality (DEQ) will hold a community information meeting on Tuesday, February 28, at Heide Trask Senior High School Auditorium in Rocky Point. DEQ will share updates on private well sampling underway for PFAS contamination in Columbus, New Hanover, Brunswick, and Pender counties. Staff will also answer questions from the public about the private well sampling and alternate water supplies.
When: Tuesday, February 28 at 6 p.m.
Where: Heide Trask Senior High School
14328 NC Hwy 210, Rocky Point, NC 28457Speaker sign-up will be available upon arrival at the meeting.
At DEQ's direction, Chemours is sampling for PFAS contamination in eligible private drinking water wells downstream of the Fayetteville Works Facility. Chemours is required to provide alternate water supplies to residents whose wells exceed specific action levels.
To have your well sampled, call Chemours at (910) 678-1100. Messages to the Chemours call-line are monitored during regular business hours (Monday through Friday, 9 a.m. to 5 p.m.); Chemours should respond within 24-to-48 hours starting on the next business day. If you don't currently qualify for well testing, you may qualify in the future. Chemours is required to keep your contact information and notify you if testing expands to your area.
Additional well sampling information for residents, including criteria for eligible wells and other resources, are available on the DEQ website.
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Learn about PFAS and water well sampling
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DEQ to hold Community Meeting in Pender County on Private Well Sampling
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Pender “Homeless Stand Down” event, Jan. 26