Frequently Asked Questions

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There are four Pender County shelters which are all located in schools. Shelter locations.

Shelters will be opened once the County or a municipality issues a mandatory or voluntary evacuation order. The County will release shelter information regarding locations and what time shelters will open through the website, social media, and the news media. Your municipality or area does not have to be under an evacuation order for you to go to a shelter. If shelters are open and you feel they are safer than staying in your home during a storm, then you may go to any shelter in the County.

Shelters will provide food, water, and bathrooms. You should bring your disaster supply kit if you can. If you can't, at least try to bring hygiene items (toothbrush, deodorant, etc.), a blanket, pillow, any needed medications, and identification papers. A limited number of cots are available but are intended only for those with physical limitations that do not allow them to get on or up from the floor easily (the elderly, pregnant, physically disabled, etc.). Although food will be provided, you should bring snacks that you and your family like. Meal times may not be at the time you are used to eating. Due to COVID-19, you should also bring a face mask, hand sanitizer, and other personal cleaning items you have available.

All shelters are in school buildings, therefore, drugs, alcohol, and firearms are not allowed. Remember, there will be families with young children staying at the shelters, so try to be considerate of others when deciding what is appropriate to bring.

Shelters are specifically chosen with safety in mind. During a storm, you will most likely stay in an interior hallway away from windows. Large rooms with wide-span ceilings, such as gyms, will not be used until after the winds have stopped blowing. The chosen shelters are not in flood-prone areas. Each shelter location has a generator to power lights and the kitchen area. At least one law enforcement officer and one nurse are stationed at each shelter. There will also be an amateur radio operator (also known as ham radio) at each shelter as an extra line of communication to the County Emergency Operations Center in the event that phone lines are inoperable.

At least one nurse from the Health Department will be stationed at each shelter. You are responsible for you or your family member's medications and medical equipment. However, nursing staff will assist with ensuring you have somewhere to set up your equipment such as portable oxygen, or if you have medications that need refrigeration. If you or a family member will need more assistance during an event, sign up for the Disaster Medical Support Registry or call the Health Department at 910-259-1230.

Shower facilities and laundry facilities are not available at shelter locations during an event. If conditions in the County require sheltering for an extended time period, accommodations will be made.

Smoking is allowed outside in designated areas. Please clean up your cigarette butts.

Cape Fear Middle School is designated as a pet-friendly shelter. Cats and dogs may be sheltered here during a storm. They must be in a carrier (carriers are available in limited quantities if you don't have one) and you must provide food and care for them during your stay. Pets will stay in a designated area of the shelter, they will not stay with you, but you will be able to feed them and take them out for potty breaks.

Pender County shelters will still be open during COVID-19, but shelters should be used as a last resort. If it is possible and if it is safe, you should try to make plans to stay with friends or family or at an inland motel. You will be expected to wear a face mask at all times (except when eating). Additional bedding space will be provided for each family unit and additional screening will take place at the entrance of each shelter. Those exhibiting symptoms of COVID-19 (fever, cough, etc.) or those who are currently positive for COVID-19 will be housed separately. Family units will stay together. No one will be turned away due to health status. You will be expected to remain with your family unit during the entirety of your stay.

No, you must stay in Pender County for the first year. After your first year is complete, you may port out if you choose to do so. 

No. The Pender County Housing Department maintains a waiting list of applicants to the program. Families must be at the top of the waiting list in order to receive assistance.

No. The waiting list is still observed.

Rental assistance payments are sent directly to the landlord. Tenants are required to pay their rent portion to the landlord directly as well. Tenants must pay their rent portion on time in accordance with the lease.

Generally, families that earn under 50% of the Area Median Income (AMI) for their household size are considered income-eligible. Other factors that impact eligibility include criminal history, immigration status, and whether families are in “good standing” with this, or any other rental assistance program, from whom the family may have received assistance in the past. We are unable to assist families who currently owe money to this or any other Federal, State, or local Housing Program.

No. Families participating in the program should expect to pay a portion of their rent and pay for their utilities.

• Brush teeth twice a day
• Floss daily
• Visit your dentist a minimum of once a year, but preferably once every 6 months.
• Drink fluoridated water and use fluoride toothpaste.
• Do not use any tobacco products. If you smoke, quit.
• Limit alcoholic drinks.

• Prevent tooth decay.
• Prevent gum disease.
• Prevent health problems that are associated with poor oral health (Ex. hypertension, diabetes, oral cancers, kidney failure, and heart disease).
• Remove stains from teeth.

• Many dentists recommend you get your teeth professionally cleaned every 6 months. However, some people may require care more often depending on your dental health needs.
• If it has been more than a year since you have seen a dentist, call us today for an appointment! We gladly accept Medicaid, Health Choice and private insurance.
• If financial assistance is needed, we offer a sliding fee scale that is based on your household income. No one will be denied services based on inability to pay. We will be happy to work with you on payment options.

Integrated Pest Management (IPM) is an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, in combination with available pest control methods, is used to manage pest damage by the most economical means, and with the least possible hazard to people, property, and the environment.

The IPM approach can be applied to both agricultural and non-agricultural settings, such as the home, garden, and workplace. IPM takes advantage of all appropriate pest management options including, but not limited to, the judicious use of pesticides. In contrast, organic food production applies many of the same concepts as IPM but limits the use of pesticides to those that are produced from natural sources, as opposed to synthetic chemicals.

See more information on Integrated Pest Management (IPM).

IPM is not a single pest control method but, rather, a series of pest management evaluations, decisions and controls. In practicing IPM, growers who are aware of the potential for pest infestation follow a four-tiered approach. The four steps include:

• Set Action Thresholds
  Before taking any pest control action, IPM first sets an action threshold, a point at which pest populations or environmental conditions indicate that pest control action must be taken. Sighting a single pest does not always mean control is needed. The level at which pests will either become an economic threat is critical to guide future pest control decisions.
• Monitor and Identify Pests
  Not all insects, weeds, and other living organisms require control. Many organisms are innocuous, and some are even beneficial. IPM programs work to monitor for pests and identify them accurately so that appropriate control decisions can be made in conjunction with action thresholds. This monitoring and identification removes the possibility that pesticides will be used when they are not really needed or that the wrong kind of pesticide will be used.
• Prevention
  As a first line of pest control, IPM programs work to manage the crop, lawn, or indoor space to prevent pests from becoming a threat. In an agricultural crop, this may mean using cultural methods, such as rotating between different crops, selecting pest-resistant varieties, and planting pest-free rootstock. These control methods can be very effective and cost-efficient and present little to no risk to people or the environment.
• Control
  Once monitoring, identification, and action thresholds indicate that pest control is required, and preventive methods are no longer effective or available, IPM programs then evaluate the proper control method both for effectiveness and risk. Effective, less risky pest controls are chosen first, including highly targeted chemicals, such as pheromones to disrupt pest mating, or mechanical control, such as trapping or weeding. If further monitoring, identifications and action thresholds indicate that less risky controls are not working, then additional pest control methods would be employed, such as targeted spraying of pesticides. Broadcast spraying of non-specific pesticides is a last resort.

View more information about Integrated Pest Management (IPM).

Emptying buckets around the house

• Disposing of used tires
• Emptying bird baths every 4 days
• Keeping gutters clean
• Turning anything that can hold water upside down

You may come into our office or visit us at our website.

We cannot research property by address. Visit the Pender County GIS website to search properties by address.

Yes, the information in our office is public record with the exception of vital records and military discharges.

State law requires it.  According to N.C.G.S. § 132 law, “The public records and public information compiled by the agencies of North Carolina Government or its subdivisions are the property of the people. Therefore, it is the policy of this state that the people may obtain copies of their public records and public information free or at minimal cost unless otherwise specifically provided by law.” As such, documents recorded by the Pender County Register of Deeds cannot be withdrawn from public inspection on demand.

Redaction of personal information NC.G.S. § 132-1.10(f)

Persons submitting documents to be recorded with the Register of Deeds should not include personal information, such as their Social Security number, employer taxpayer identification, driver's license number, state identification, passport, bank account numbers, Personal Identification Numbers (PIN) numbers and passwords, in the document unless specifically required by law to do so.

Any person has the right to request the removal of such personal information if it appears in the public view on the Register of Deeds website.

The request must be made in writing and delivered by mail, facsimile, electronic transmission, or delivered in person, to the Register of Deeds. The request must specify the personal information to be redacted and include information that identifies the document and the page within the document that contains their Social Security number, employer taxpayer identification, driver's license number, state identification, passport, bank account numbers, PIN numbers and passwords.

An individual can request the redaction only of his or her own personal information - one person per form. View the Public Records Redaction Request (PDF).

No fee will be charged for the redaction pursuant to such a request. Any person who requests a redaction without proper authority to do so can be punished by a fine not to exceed $500 for each violation.

Yes, however, it is highly recommended that you retain the services of an attorney.

• August 1, 1991 to Present: $2 per $1,000
• 1969 to July 1991: $1 per $1,000
• Prior to 1969: $1.10 per $1,000

 No, North Carolina General Statutes strictly prohibits the staff of the Register of Deeds from performing title searches.

We cannot file an out of county or state birth, death, or marriage.

Pender County Real Estate records go back to 1875.

Wills are filed in the Pender County Clerk of Court’s office.  Their phone number is 910-663-3900.

If the divorce took place in Pender County, you may obtain a copy at the Clerk of Court’s office on the first floor of the Courthouse.  Their phone number is 910-663-3900.

A maximum of two Solid Waste Stickers will be mailed to the listed taxpayer. One additional sticker may be purchased for $40.00. Should you sell your vehicle or replace your windshield turn in the sticker or half of the sticker for a free replacement.

You must provide proof of county residency and pay the required amount to receive two full-use Solid Waste Stickers.

Business and commercial uses are not entitled to solid waste stickers and must employ a private hauler for their trash and recyclable materials. Non-recyclable materials, excluding trash and recyclable materials, must be taken to the Transfer Station site and a fee imposed according to the current tonnage rate fee.

Solid waste stickers can be obtained from:

1. The Pender County Tax Department
   Monday – Friday 8 am-5 pm
   Cash or Check only
2.  The Hampstead Annex Solid Waste Department
   Monday – Friday 10 am-3 pm
   Credit card only

Solid waste stickers (one set containing two stickers) are issued for two years, according to the Pender County Property Tax information. Only county residents in the unincorporated areas of the county receive the solid waste fee on their tax bill and thus receive the solid waste stickers.

Taxes due on the notice are for the coming year and cover the same period as the vehicle registration.

No. You cannot renew your vehicle’s registration, whether it is leased or owned, unless the total taxes and registration fees on the vehicle are paid in full.

Yes; the information does not carry over to our computer each year.

Vehicle property taxes paid to the NC DMV at the time of registration are not available on the County’s website. To obtain a statement of the property taxes paid for your vehicle, go to the NC DMV website or call them at 919-814-1779.

Personal property is assessed at fair market value as of January 1st each year.

Your property tax amount will be included on the new combined notice along with your county and municipality tax rates.

The new form combines information about your vehicle registration renewal fee and your vehicle property taxes. The new Tag and Tax System allows you to make one payment for both registration renewal and vehicle property tax.

Yes, If you choose not to pay the vehicle property tax at the time you register your newly purchased vehicle. You will receive a Limited Registration sticker, which is good for 60 days. You must pay the property tax before the 60 days is up. You can pay at your local license plate agency, by mail, or online with the DMV online tool, especially for limited registration tax payments.

Yes. State law requires that interest be charged on late vehicle property tax payments and on late registration renewals.

Vincent Valuations

Note: Please call the Pender County Assessors office for more information at 910-259-1221.

After a vehicle owner has received their combined notice and the owner disagrees with the value or vehicle tax location, they should contact the County Tax Office in which the vehicle resides. The owner has 30 days to appeal from the due date, which is the 15th day of the month following the registration renewal action or similarly on a new registration.

No. Vehicle property taxes on leased motor vehicles must be paid in full at the time of renewal. A copy of the combined tag and tax notice will now be sent to the vehicle lessee rather than the leasing company.

An owner can apply for a refund of taxes paid when a motor vehicle is sold or registered out of state. The refund will be calculated on any full calendar months remaining in the registration period after the license plate is surrendered to the NC Division of Motor Vehicles. Any municipal vehicle tax assessed in accordance with NC General Statute 20-97 is not subject to proration or refund. Within one year of surrendering the license plates, the owner must present the following to the county tax office: (1) Proof of plate surrender to NC DMV (DMV Form FS20); and (2) a Copy of the Bill of Sale or the new state’s registration.

Your vehicle tax will be due at the same time you renew your registration. North Carolina law now requires that your vehicle property tax be paid in order to renew the vehicle.

If the previous tag was transferred, you will not receive a bill for the new vehicle until renewing the tag on that vehicle.

NC Division of Motor Vehicles
P.O. Box 29620
Raleigh, NC 27626-0620

Subsection A

Outside of a revaluation year, below are the reasons for a change in value. Taken from subsection (a) of NC G.S. 105-287:

(1) Correct a clerical or mathematical error.

(2) Correct an appraisal error resulting from a misapplication of the schedules, standards, and

rules used in the county's most recent general reappraisal or horizontal adjustment.

(2a) Recognize an increase or decrease in the value of the property resulting from a

conservation or preservation agreement subject to Article 4 of Chapter 121 of the General

Statutes, the Conservation and Historic Preservation Agreements Act.

(2b) Recognize an increase or decrease in the value of the property resulting from a physical

change to the land or to the improvements on the land, other than a change listed in subsection

(b) of this section.

(2c) Recognize an increase or decrease in the value of the property resulting from a change in

the legally permitted use of the property.

(3) Recognize an increase or decrease in the value of the property resulting from a factor other than one listed in subsection (b).

Subsection B

And along with that, below are the reasons listed in subsection (b) of NC G.S. 105-287 of why Assessed Values May Not Change, again outside of a revaluation year:

(1) Normal, physical depreciation of improvements;

(2) Inflation, deflation, or other economic changes affecting the county in general; or

(3) Betterments to the property made by:

a. Repainting buildings or other structures;

b. Terracing or other methods of soil conservation;

c. Landscape gardening;

d. Protecting forests against fire; or

e. Impounding water on marshland for non commercial purposes to preserve or enhance the natural habitat of wildlife.

Assessed Value and the Tax Rate

The assessor's office doesn't determine the total amount of taxes collected. The assessor's primary responsibility is to find the market value of your property, so that you may pay only your fair share of the taxes.

The amount of tax you pay is determined by a tax rate applied to your property's assessed value. The tax rate is determined by all the taxing agencies-city and/or county, fire districts, and others --and depends on what is needed to provide all the services you enjoy.

Active duty non-resident military personnel may be exempt from North Carolina motor vehicle property tax. To qualify for an exemption, you must present a copy of your Leave & Earnings Statement (LES) to the county tax office. The statement should be for the month and year in which you register the vehicle and must include your Estimated Time of Separation (ETS) date and a home of record other than North Carolina. Military spouses may also qualify for exemption if their home of record is the same as the service member’s. In addition to providing a copy of the LES as described above, spouses must provide a copy of their military ID card and a copy of their out of state driver’s license, voter registration card or most current state tax return. If the vehicle is owned by a leasing company and leased to military personnel, the exemption cannot be applied and the taxes must be paid. 3293-36

No. If you have paid your vehicle property tax for the year and then transferred the license plate to another vehicle, you will not be eligible for a refund of the taxes paid. The registered motor vehicle to which the plates are transferred will not be taxed until its current registration is renewed.

Yes. The cost of your annual vehicle registration renewal will remain the same. The notice will increase to reflect your vehicle property tax amount.

Simply bring in copies of the death certificates and we will update ownership to reflect the remainderman named on the recorded deed.

We will be happy to combine your parcels together if our office receives the necessary recorded documentation. To combine lots into one parcel, we must receive a legal description describing the new boundary. This may be accomplished either by way of a recorded survey depicting the parcel or by a written metes and bounds description. This new combined legal description must be referenced in a recorded document such as an affidavit of recombination or deed of recombination. Also, please check with the Pender County Planning and Community Development prior to recording any modifications to your boundary description to be certain you are satisfying their requirements.

If you are under the jurisdiction of any of the municipalities in Pender county, please contact their respective Planning Development office.

Once the will has been probated (proven to be genuine) by the Clerk of Court, then title to the property vests in the devisees as noted in the will. Simply provide our office with a copy of the probated will and we will update the tax listing accordingly. Keep in mind, that a copy of the probated will must be presented to each Clerk of Court in the county where the real estate lies and then presented to that county’s Land Records department.

Per NC GS 105-302(c)8, a life tenant shall be considered the owner of real property and it shall be his duty to list the property for taxation. In addition, per NC GS 105-384 it shall be the duty of the life tenant to pay the taxes imposed on real or personal property.

If your spouse passed away in Pender County, simply contact our office and inform the Land Records clerk. Our Land Records clerk will be able to obtain a copy of the death certificate from the Pender County Register of Deeds office. If your spouse passed away in another county, simply provide the Land Records Clerk a copy of the death certificate from the county your loved one passed away in.  You may fax, email or hand deliver your copy of the death certificate.

The tax records will be listed under the heirs of the name of the deceased per their respective death certificates.

The owner’s names are entered exactly as shown on your recorded documents. Though we strive for accuracy occasionally there are keying errors. However, if the misspelling is present on your recorded document of ownership, we will be unable to make any edits.

The responsibility of the Tax Department is to value all taxable property in the county. The total value of all the property in the county is called the tax base. Each county agency and/or department submits an annual operating budget to our County Finance Department. This information is forwarded to the County Manager who submits a recommended total budget to the County Commissioners for their consideration. The Board of Commissioners, along with the Finance Department and the County Manager, review the budget and the tax base to determine a recommended tax rate. This is also done to establish a fire district tax. Of course, this process is not as simple as it sounds, many hours are spent analyzing the departmental budgets, county programs, and outside agencies to arrive at a budget that will provide services to the citizens of Pender County.

Each municipality completes a similar process. The whole process is usually completed by the end of June and the County Commissioners and Town Boards establish new tax rates by July 1 annually. Once the tax rates are established, taxpayers receive a consolidated tax bill, usually in August, which includes their county, Emergency management Systems (EMS) and fire district tax if their taxable property is only within the county boundaries, or their county, EMS and municipality taxes with are the Town of Topsail Beach, Town of Surf City, Town of Watha, Town of St. Helena, Town of Atkinson, and Town of Burgaw, depending on the location of the property.

Revaluation is a systematic, in-depth process using a Computer-Aided Mass Appraisal (CAMA) system to reappraise or reassess all real property in the county to the current market value. Appraised value and assessed value can be used interchangeably in North Carolina because property is required to be assessed at 100% of its appraised (market) value. The real estate market is one of constant change caused by the freedom we have to buy and sell property. This change can vary greatly depending on the property's size, type, and location. This can create an inequitable situation in the level of assessment among owners of property and inequity among differing types of property.

The longer this situation exists, the more unjust it becomes. The end result is an unfair tax burden on those properties which have an assessed value close to the actual market value compared to those properties whose assessed value is well below the market value. The relationship between assessed, or tax value, and market value is called the sales/assessment ratio.

A countywide revaluation is an enormous and complex task. Currently, Pender County contracts this work out to a vendor, however, their staff are all residents of Pender or surrounding counties. They make every effort to consider the many factors involved in determining property values through the completion of the revaluation process. Field inspections are conducted, sales files are developed and analyzed, and market trends are continually monitored.

In order to ensure that our office has the most current and accurate data, it is important for us to verify our data prior to placing value on your property. Our reappraisal staff will visit each property and remeasure each structure on it as well as take updated photos for our records to ensure the documentation of what was on the property at the time of our visit. We take these photos from at least 2 angles to ensure that what we have on your property record is correct and we accurately represent your property in our records. It is as much for your benefit as the taxpayer as it is ours in office. While we understand this can be inconvenient for some, it is very important for proper taxation and only takes a few minutes of your time to complete. Typically, we are not on a property longer than 10 to 15 minutes; depending on the size of the property and how many buildings are on it. We are not on your property to view anything inside your home, nor are we there to bother you in any other way except to explain why we are there and to document your home properly. Staff will always attempt to make contact with the homeowner or resident prior to performing any data collection on the property by knocking and ringing the doorbell and will leave a doorhanger for notification that we were at your property for this reason.

Tax notices (bills) are mailed in late July/early August of each year and are due on September 1st but payable until January 5th (or the next business day if it falls on a weekend) of the next year without interest or penalty. Partial payments are accepted prior to the delinquency date. Interest begins on January 6th at a rate of 2% and continues at ¾ of 1% each month thereafter. Delinquent taxes are subject to immediate garnishment, foreclosure, or seizure of property. Unpaid taxes are advertised in the local newspaper annually between the months of April and May.

In-person payments

If you will be visiting Burgaw, you can drop off your payment at our office at 300 E Fremont Street, Burgaw, NC 28425. We have a drop box located out in front of the building or you can pay directly to our staff between the hours of 8 am and 5 pm. Monday through Friday (except for major holidays). The drop box is checked daily.

Payment Options

The Tax Office accepts credit cards and debit cards. E-check payments are not currently accepted but we hope to accept these soon. These can be made in person, online on our county website or by calling 800-272-9829; jurisdiction code: 4358. When paying online, or by phone, there is a 3% convenience fee charged by the payment processor. The taxpayer will need your bill information to ensure the payment is applied correctly.

Personal Property

Personal property includes motor vehicles, boats, campers, trailers, single-wide mobile homes, and double-wide mobile homes that still have the moving hitch, wheels, and axles attached, airplanes, etc. Anyone who owns any of these items on January 1, (excluding licensed motor vehicles) must list them with the Tax Department during the month of January annually. If a property tax listing form, also known as an abstract of taxable property, is not received in the mail, please call our office at 910-259-1221 to request one. A 10% late listing penalty will be charged to any account not listing their required property with the Tax Department before the January 31st deadline. If January 31st falls on a weekend the next business day will be the deadline.

Licensed Motor Vehicles

Licensed motor vehicles and trailers that are tagged annually are listed automatically when you first register or renew your motor vehicle or trailer through the North Carolina Department of Motor Vehicles (DMV).

Business Personal Property

Business personal property includes machinery, computer/office equipment, airplanes, unlicensed vehicles, leasehold improvements, leased equipment, supplies, furniture, fixtures, farm equipment, etc. which are used for a business. Listings must be submitted during the month of January to avoid a 10% late listing penalty. However, an extension can be granted until April 15th if the request is made in writing and is postmarked or hand delivered to the Tax Department by January 31st (or the next business day if the 31st falls on a weekend). Business property listing forms are mailed to all businesses who listed the previous year or for anyone who has requested a form at the end of December annually. If you have business personal property and do not receive a listing form from us in the mail, please call the Tax Department at 910-259-1221 to request one.

Real Property

Real property includes any structures or improvements on land including double-wide and single-wide mobile homes with their wheels and axles removed. Real property is permanently listed in Pender County, so you do not have to list your real property each year. However, you must still inform our office of any improvements, demolitions, changes made to the property.

Any improvements, demolitions, changes made to the property must be reported during the regular listing period which is the month of January. If you have made any changes to your property, please call our office at 910-259-1221 or you can write to the Tax Administrator's office and ask us to make the changes for you. This letter must include your name, mailing address, the address of the property, the type of change made to the property and the percentage of work completed as of January 1st. Someone from the appraisal office will visit your property and identify any changes that have been made and take updated photos of the changes. That information will then be entered into the tax database to calculate a new value using the adopted Schedule of Values in effect for the last revaluation.

The effective date of our last revaluation is January 1, 2019. Anytime we make a change to your value, you will be notified in writing with a value change notice, typically sent in March annually. If you do not agree with this value, you should fill out an appeal form so we can review your property in full. Appeals are due on or before the end of April each year. Appeals are reviewed by office appraisal staff and a staff recommendation review letter is mailed to the appellant. If at that point, you still do not agree with the value, please return that staff review recommendation letter with do not agree checked. It is at that point our office staff will schedule you to be heard before the Board of Equalization and Review (BOER).

You may appeal your value each year between January 1 and the adjournment of the Board of Equalization and Review. The BOER meets the first Monday in May and typically adjourns for the year the 3rd Monday in May.

We have many taxpayers each year who start making monthly payments before they receive their tax bill. If you choose to do this, please be sure to write your parcel number or account number on your check along with the words "prepayment." When you receive your tax bill you can continue making the monthly payments until the bill is paid in full. This is a good way to budget and make sure your taxes are paid before they become past due.

You can mail those payments to:
Pender County Tax Collections Office
P.O. Box 1047
Burgaw, NC 28425

Mail payments are deemed as received as of the date affixed by the U.S. Postal Service. Not metered from the Business or Person.

Yes, As long as there is no legal action already on the account. Contact us before the tax becomes delinquent, as this allows more time to pay. After the taxes become delinquent the time shortens considerably for payment schedules.

You can use the change of address form provided, it will be emailed to us. You can also call us at 910-259-1222 or mail it to us at Pender County Tax Collections, PO Box 1047, Burgaw, NC 28425. Please provide the name on the tax bills to be changed. 

Anytime after the taxes become delinquent legal remedies can take place. They can be in various forms:

• Garnishment of Wages
• Attachment of Bank Accounts
• Attachment of Rents
• Attachment of State Refunds
• Seizure of Property
• Foreclosure of property

Pender County Tax Assessor's Office
P.O. Box 67
Burgaw, NC 28425
Phone: 910-259-1221 
Fax: 910-259-1482

We send the bill to the owner of the property as well as to the mortgage company (or their tax-servicing agent), if it is requested. Most of the tax bills are sent electronically to the mortgage companies. However, upon request, we will also send a paper copy of the amount due to the address they provide or we will fax it.

We suggest that you follow up with your mortgage company to be sure they have requested your tax bill in order for it will be paid on time.

There are many possibilities for this. We did not receive your payment from the Post Office, or your payment crossed in the mail with the delinquent notice. Call to verify the status of your account.

Pender County Tax Collection no longer collects vehicle taxes.  Vehicle taxes are collected through the DMV.  If you have any questions contact DMV at 919-715-7500 or visit their website.

If you choose to do this, please be sure to write your parcel number or account number on your check along with the words "prepayment." When you receive your tax bill, you can continue making the monthly payments until the bill is paid in full. This is a good way to budget and make sure your taxes are paid before they become past due.

As the holiday season approaches most people realize that real estate and personal property taxes are due on or before January 5. What comes with this is a large number of taxpayers that come in during the holiday season to pay their tax bills. There are Long Lines and a Long Wait Time during this period. We would like to make you aware of some small things you can do to avoid a long wait time for you or others.

• Have a copy of your bill for all properties you are paying. Do not assume that we know how all of your property is listed, as we do not. We do the best we can however misspellings, a variance in the name, or listed in a spouse, child, parent, etc. You know what real estate and personal property you have, be sure to have those bills with you.
• Be prepared to pay in cash or money order if you are paying for a blocked vehicle tax bill.
• We have a payment drop box. This is located right outside the building doors. This can only be used if you are paying by check or money order and you have your bills enclosed. During the busy times we check this periodically during the day and the payments are keyed in on the same day, if received before 5 pm. We don't recommend that this be used after hours.
• Come early. We open at 8 am. The lines are usually long starting around the middle of December through January 5.
• If you have questions about your bill or wish to discuss payment options please come as soon as possible. After January 5 our ability to work out payment arrangements are severely limited. There is more time if you start paying as soon as the bill is mailed to you in August.
• Use the Official Payments phone number (800-272-9829) and use the jurisdiction code (4358) or mail in the payments.

The owner of personal property as of January 1st of the current tax year is responsible for taxes for the entire year.

Real estate taxes are not pro-rated but are usually handled between the buyer and seller at the time of closing. You should refer to your closing documents to see if provisions for the property taxes were made at that time. The tax bill is sent to the owner of record when the bills are processed. If there is a change in ownership a bill is also sent to the new owner. Our office makes every effort to send the new owner the tax bill because the taxes follow the land and if taxes are unpaid a lien is placed on the property and various forms of legal action can be taken against the current owner.

Note: If you do not receive your tax bill, please contact the Pender County Tax Collections office during regular office hours to request a duplicate.

Real Estate and Personal Property that are past due are assessed an interest charge per month of 2% for the first month and ¾% for each month thereafter until taxes are paid in full. All taxes that are delinquent are subject to enforcement measures such as levy, Garnishment of Wages, Attachment of Bank Accounts, Attachment of Rent, Attachment of State Refunds, Seizure of Property, and Foreclosure of property.

Pender County Tax Assessor’s Office
Attention: DMV Clerks
PO Box 67
Burgaw, N.C. 28425
Phone: 910-259-1221 
Fax: 910-259-1482

The Mortgage companies (or their tax-servicing agent) usually remit payment starting mid November thru December 31. We suggest you verify your payment data with the mortgage company.

Tax Bills are mailed in the later part of August each year and are due and payable on September 1st; however, you have until January 5 to pay with no penalties or interest.

You can begin making monthly payments or pay in full as soon as you receive the bill.

This is an option many taxpayers use in order to budget for the taxes. Interest will begin on January 6 at the rate of 2% for the first month delinquent and ¾% each month thereafter until paid in full. Delinquent taxes are subject to immediate legal remedies such as Garnishment of Wages, Attachment of Bank Accounts, Rents, Attaching State Refunds, Foreclosure, or Seizure and Sale of personal property.

The most convenient way to pay your taxes is by mail. Payments can be made to the address on the bill which is Hermitage, PA. or you can choose to mail to Pender County Tax Collections Office P.O. Box 1047
Burgaw, NC 28425.

You can pay your bills in person by check, money order, cash, or credit card at the Tax Collections Office. We are located at 300 East Fremont Street, Burgaw, NC 28425. Office hours are 8 am to 5 pm. Monday through Friday.

Payments can also be paid online at:

• Online Services
• Online Tax Information

Or

Using the Official Payment Phone Service at 800-272-9829 and when prompted, you will enter the Jurisdiction code for Pender (4358). Please have your bills handy before using this service.

When using a debit or credit card there will be a convenience fee charged to your transaction. The convenience fee is based on the amount of the transaction.

North Carolina law does not have a provision to allow local governments to absorb the cost of this service; therefore, you will be charged a convenience fee. Official Payments sends a report to us each morning for the transactions from the prior day. Payments are promptly posted each morning.

Pender County Tax Assessor's Office
P.O. Box 67
Burgaw, NC 28425
Phone: 910-259-1221
Fax: 910-259-1482

We have implemented a Lock Box system in which the payments are processed and the reports are sent to the Collections Office each day. This provides for faster posting of the payments and efficiency. Most business and medical facilities utilize this same system.

VSOs have three ways to assist by obtaining a copy of your DD214.

1. Register of Deeds - Most cases your DD214 was sent to the County that you lived in when you were discharged from service.
2. DPRIS (Defense Personnel Records Informational Retrieval Systems) was developed as a single enterprise gateway, to provide access to vital military personnel information on demand and in near real-time through secure system-to-system interfaces and Web access by employing leading edge technologies, including all aspects of information assurance. Dates are limited as noted:
   
   Air Force - October 1, 2004
   Army - October 1, 2002
   Marine Corps - January 1, 1999
   Navy - January 1, 1995
   
   
3. NPRC - St. Louis Personnel Records Center is the site that stores all military discharges, DD 214s, service medical records, and other personnel information pertaining to the veteran.

Request your military service records online.

The 10-10EZ form can be obtained in our office or at the Wilmington HCC or Jacksonville CBOC or apply online.

To apply, the Form 10-10EZ and copy of your DD214 should be mailed to:

VAMC Fayetteville
Attn: Eligibility
2300 Ramsey Street
Fayetteville, NC 28301

Permanent and Total veterans are awarded Chapter 35 benefits. You can refer to your last VA award letter or log into Ebenefits and review your summary of benefits. Your tax abatement letter or summary of benefits will state if you are permanently and totally disabled. If you have issues obtaining the following information, please contact your VSO for assistance.

Healthcare claims are usually processed within 30 to 60 days. Any disability claims, including pension and compensation take approximately 4 to 6 months. Please ensure you respond to all VA requests/letters so there is no delay to your claim.

You can track the status of your claim by registering for eBenefits.

Claims Process

There are eight distinct steps that most claims for disability compensation follow. These phases may vary in time depending on the complexity of the claim, the amount of evidence that must be gathered to support the claims, and the type of evidence. You are strongly encouraged to submit as much evidence as possible with your claim to help minimize processing time. The eight steps of claims processing are as follows:

Step 1. Claim Received

Your claim has been received by the VA. If you applied online with VONAPP Direct Connect, you should see receipt in your list of Open Claims within one hour. If you applied through the U.S. mail, please allow mailing time plus one week for us to process and record receipt of your claim.

Step 2. Under Review

Your claim has been assigned to a Veterans Service Representative and is being reviewed to determine if additional evidence is needed. If we do not need any additional information, your claim will move directly to the Preparation for Decision phase.

Step 3. Gathering of Evidence

The Veterans Service Representative will request evidence from the required sources. Requests for evidence may be made of you, a medical professional, a government agency, or another authority. It is common for claims to return to this phase, should additional evidence be required.

Step 4. Review of Evidence

We have received all needed evidence. If, upon review, it is determined that more evidence is required, the claim will be sent back to the Gathering of Evidence phase.

Step 5. Preparation for Decision

The Veterans Service Representative has recommended a decision, and is preparing required documents detailing that decision. If more evidence is required, the claim will be sent back in the process for more information or evidence.

Step 6. Pending Decision Approval

The recommended decision is reviewed, and a final award approval is made. If it is determined that more evidence or information is required, the claim will be sent back in the process for more information or evidence.

Step7. Preparation for Notification

Your entire claim decision packet is prepared for mailing.

Step 8. Complete

The VA has sent a decision packet to you by U.S. mail. The packet includes details of the decision or award. Please allow standard mailing time for your packet to arrive before contacting a VA call center.

Length of Process

The length of time it takes to complete a claim depends on several factors, such as the type of claim filed, complexity of your disabilit(ies), the number of disabilities you claim, and the availability of evidence needed to decide your claim.

The Imagine Pender 2050 Comprehensive Land Use Plan is the planning process to develop and update Pender County’s long-range policy document. The previous (current) plan, Pender 2.0, is available at this link. A comprehensive land use plan is a long-term guide that expresses the values and aspirations of a community. It is the broadest public policy document a community can create for its future physical development, considering the input of citizens, businesses, and other stakeholders. It includes a vision statement about the future condition of the County; goals and desired outcomes for each of the plan topics; objectives to measure progress on a goal; and actions to achieve the goal. The plan is a tool to prepare for and manage change. It acts as a guide for decision-makers.

The plan is not a legally binding document, but it can serve as a foundation for budgeting decisions, zoning ordinance updates, infrastructure investments, and more.

Success does not happen by chance. All successful organizations and businesses have a plan for the future. This planning process allows us to work together as a community to make our great County an even better place in the future. By planning for our future, we can achieve our County’s vision and mission of providing quality services to our community members at a reasonable cost and planning our growth to balance opportunities for new housing and commercial development with the need to create a sustainable future that supports continuation of agriculture and protects landowners from natural hazards. The plan is a common reference point for elected decision-makers, the public, development applicants, and County staff.

In addition, the Coastal Area Management Act of 1974 requires Pender County to have a land use plan. Furthermore, in order to maintain a land use zoning ordinance, North Carolina General Statutes §160D requires counties to have a comprehensive land use plan that has been updated regularly.

The Coastal Area Management Act (CAMA) of 1974 mandates all 20 coastal counties to have a land use plan. It requires permits for any development in specially designated areas called Areas of Environmental Concern (AEC). Upon adoption, this plan will serve as the County’s official CAMA land use plan. Regarding CAMA permitting in Pender County, AECs are generally those areas that are in close proximity to water (ocean, ICWW, creeks, etc.) or marsh (wetlands). For more information, please see Chapter 1 of the Pender 2.0 plan. The North Carolina Department of Environmental Quality processes CAMA permits for properties in Pender County.

Join your neighbors to help shape the future of the community! Your voice will strengthen the plan. Sign up to receive email updates on the process and to ensure you are first to hear of the opportunities to provide your perspective and insight on the initial public engagement and draft materials.

The process officially kicked off in the summer of 2024 and is anticipated to be completed in the fall of 2025.

Email us your questions at Imagine@pendercountync.gov or call Long Range Planner Adam Moran at 910-259-1408.

1. Go to https://gis.pendercountync.gov/maps/.
2. Click on the "Layers" tab on the left hand side of the window.
3. Under "Planning," check the box for "Pender County Zoning."
4. Click on the "Search" tab on the left hand side of the window.
5. Enter your name, parcel number (PIN), or address in the appropriate field.
6. Click the "Search" button.
7. Note the color and letter code (RA, RP, GB, PD, OI, etc.) which correspond to your zoning district.
8. Call us at 910-259-1202 if you need further assistance.

Generally, setbacks for principal or primary structures (homes, stores, or offices) are determined by the zoning district. Please call for setback information for accessory structures such as sheds, pools, or if your parcel is in a flood zone or within an AEC (Area of Environmental Concern) buffer. Please click this link to see the setback chart in Section 4.14 of the Pender County Unified Development Ordinance (UDO).

Rezoning decisions are approved or denied by the Board of Commissioners. Please call the Planning & Community Development Department at 910-259-1202 to discuss this process, and determine if your parcel is a good candidate for rezoning.

You always need a zoning permit in Pender County. While some structures may be small enough to be exempt from building permits, zoning permits are always required (for homes, sheds, signs, businesses, shops, personal storage, offices, etc.).

Pender County does not regulate fences.

For the Rural Agricultural (RA) or Residential Performance (RP) zoning districts, structures have a maximum height of 35 feet.

Violations to the County code can be submitted by calling Code Enforcement Officer Charlie Ring at 910-259-1519 or the complaint can be submitted through an online complaint submission form.

Contact one of our Current Planners: Madelynn Spencer (910-259-1408 or mspencer@pendercountync.gov) or Sean Olds (910-259-0231 or solds@pendercountync.gov).

No, zoning and subdivision applications must be submitted over email and/or in hard copy format. Depending on the application type, both digital and hard-copy versions may be required.

Please see the NC Flood Risk Information System or Pender County GIS to find out.

Please see the Flood Risk Information System: https://fris.nc.gov/fris/Home.aspx?ST=NC.

An elevation certificate is the FEMA form which is filled out by a licensed surveyor, that documents the existing elevation of a property, any structures, and associated machinery and equipment servicing the building(s). The form may be required before a Floodplain Development Permit can be issued. It informs the property owner at what elevation a structure must be raised.

Contact a licensed professional surveyor.

An elevation certificate is required for most development within any regulated flood zones. Examples include building a new structure, an addition to an existing structure, and installing electrical and mechanical equipment.

The Floodway is the channel of a river or other watercourse and the adjacent land areas that must be reserved in order to discharge the base flood without cumulatively increasing the water surface elevation. Communities must regulate development in these floodways to ensure there are no increases in upstream flood elevations. When developing in a designated floodway, a No-Rise Analysis is required. The No-Rise Analysis must show the proposed development will not increase the base flood water surface elevation. The analysis must be submitted and approved before a Floodplain Development Permit can be issued.

Substantial Damage means damage of any origin sustained by a structure whereby the cost of restoring the structure to it’s pre-damaged condition would equal or exceed 50 percent of the market value of the structure before the damage occurred. Repetitive loss shall be considered in determining substantial damage. Substantial Improvement means any combination of repairs, reconstruction, rehabilitation, addition, or other improvement of a structure, taking place during any one-year period for which the cost equals or exceeds 50 percent of the market value of the structure before the “start of construction” of the improvement. This term includes structures which have incurred “substantial damage,” regardless of the actual repair work performed. If a structure is determined to be substantially damaged or substantially improved, the entire structure must come into compliance with all floodplain development requirements including elevation requirements. If a house that is not elevated to the required flood protection elevation is substantially damaged or substantially improved it will need to be elevated.

If you are doing work within a VE Flood Zone or along some of the rivers and streams or around potential wetland areas, you may need additional permits from the Division of Coastal Management (CAMA permit) or the US Army Corps of Engineers.

Please visit the Violation Complaint Form (LINK).

Trailers and recreational vehicles shall be parked in a driveway, garage, carport, or in the rear or side yard of an established primary residence or principal lot for the purpose of storage only.

The storage of these items must be on an established primary or principal lot or parcel.

Pender County does not regulate fences.

No, private road maintenance is the responsibility of the property owners on that road.

The property owner is responsible for all code violations.

The First Notice of Violation gives the property owner 30 days to comply and bring the property back into compliance. On Day 31, a Final Notice of Violation is sent and fines of $100.00 per day start to accumulate. If no compliance is made by Day 60, a Court Ordered Compliance notice will be sent notifying the property owner that the County Attorney will be initiating a Court filing.

The Notice of Violation will identify the conditions that create the violation and the corrective action that must be completed.

Solid Waste is defined in Chapter 26 of the Pender County Code of Ordinances as any garbage, trash, refuse, litter, rubbish, incidental yard waste and other non-liquid waste material allowed in a subtitle D sanitary landfill as defined by the state law, but excluding hazardous waste.

Generally, setbacks for principal or primary structures (homes, stores, or offices) are determined by the zoning district. Please call for setback information for accessory structures such as sheds, pools, or if your parcel is in a flood zone or within an AEC (Area of Environmental Concern) buffer. Please click this link to see the setback chart in Section 4.14 of the Pender County Unified Development Ordinance (UDO).

Please consult Section 5.2.3(E) of the Pender County Unified Development Ordinance (UDO) (LINK) to read the regulations for Accessory Dwelling Units (ADUs). There are size limitations for ADUs like a small house, FROG (finished room over garage), carriage house, or a guesthouse. Please call the Planning & Community Development Department at 910-259-1202 to discuss your plans.

From Section 5.2.3(E): 

"Accessory Dwelling Unit, Detached - A dwelling unit may be an accessory use in the residential districts in the following circumstances:
1) Detached accessory dwelling units shall be clearly subordinate to the principal structure
2) Shall not exceed 33% of the heated floor area of the principal dwelling unit
3) No more than one accessory unit shall be located on the lot.
4) Must be located in the rear or side yard and meet rear and side yard setback requirements of a principal structure per applicable zoning district requirements"

Accessory structure setbacks are determined by the size of the structure. Please see Section 5.3.3(A) of the Pender County Unified Development Ordinance (LINK) which is excerpted below:

"A. Accessory Structure Setbacks and Separation Requirements
1) Accessory Structures 50-599 Square Feet In Area:
a) Setback of ten (10) feet from all property lines, access easements, and any other structures located on the property.
2) Accessory Structures 600-1,199 Square Feet In Area:
a) Setbacks shall adhere to zoning district requirements and separation must be ten (10) feet from any other structure and access easements located on the property.
3) Accessory Structures 1,200 Square Feet in Area or Greater:
a) Same setback and separation requirements as principal buildings per zoning district regulations"

Pender County does not regulate fences.

Mobile or manufactured homes are permitted in the following zoning districts:
- Rural Agricultural (RA)
- Residential Performance (RP)
- Manufactured Housing Community (MH)

Please call the Planning & Community Development Department at 910-259-1202 if you have any other questions.

Many factors will be involved in this determination.  Please call the Planning & Community Development Department at 910-259-1202 to find out if your parcel of land can support more than one home.

Please call the Planning & Community Development Department at 910-259-1202 to discuss your plans.

A foundation survey completed by a Professional Land Surveyor is required for a primary structure or an accessory structure over 600 square feet when all the setbacks or dimensional standards are NOT doubled. Please see Section 3.2.2 of the Pender County Unified Development Ordinance (UDO) for more information.

There is no fee for this application.

Yes, for electrical, plumbing, and HVAC.

Yes, please contact the Planning & Community Development Department at 910-259-1202.

You will need to complete and submit a Bona Fide Farm Exemption Application (PDF). Please complete this application and email it to Donna Sayre at dsayre@pendercountync.gov or deliver to 805 S. Walker Street, Burgaw, NC.

"The bona fide farm exemption protects agricultural operations from land use zoning regulations in North Carolina county's and municipal extraterritorial jurisdiction. But, the bona fide farm exemption is not a free pass for any activity or development to occur on property where agriculture occurs." (UNC School of Government)

From the North Carolina General Statutes §160D-903:

"For purposes of determining whether a property is being used for bona fide farm purposes, any of the following is sufficient evidence that the property is being used for bona fide farm purposes, but other evidence may also be considered:
(1) A farm sales tax exemption certificate issued by the Department of Revenue.
(2) A copy of the property tax listing showing that the property is eligible for participation in the present‑use value program pursuant to G.S. 105‑277.3.
(3) A copy of the farm owner's or operator's Schedule F from the owner's or operator's most recent federal income tax return.
(4) A forest management plan."

Please contact the North Carolina Department of Revenue to find out more information.

Please contact the Pender County Tax Office at 910-259-1222.

No. Those municipalities process their own applications.

North Carolina General Statutes §160D-903

To reserve a tennis court, please go to: https://penderpr.recdesk.com/Community/Facility?type=10

To reserve a pickleball court, please go to: https://penderpr.recdesk.com/Community/Facility?type=9

To book an athletic field, please email parksandrec@pendercountync.gov with the following details:

• Your organization's name

• Contact information

• The field(s) you're interested in

• Preferred date(s) and time(s)

• Any additional information that may assist in processing your reservation

To view the availability calendar, click HERE.

Please note: Reservations are subject to availability and priority scheduling. Not all requests may be approved.

The Liberty Wheelchair Swing requires a code to unlock the swing for use. Contact the Parks and Recreation office at 910-259-1330 to obtain the code.

No, alcohol is not allowed in county parks or during events.

No, you may not use a metal detector or dig holes in the park.

During inclement weather, Parks and Recreation staff will assess the playability of all County owned and/or operated fields by 3:00pm daily to determine if use will occur. Any Parks and Recreation staff member (full time and part time) have the authority to close any/all fields. Staff will update the Rain Out Line with Red when fields are closed and Yellow when fields playability may be questionable at the time of your practice/game. Green will be updated only after being a different color the day before.

Signup for our Rainout Line by going to: http://rl5.us/46kabdy. You can opt in to recieve texts or emails when you download the free mobile app!

To reserve the Hampstead Annex Auditorium please submit a request at: https://penderpr.recdesk.com/Community/Facility/Detail?facilityId=42

• Structured camp is from 9:00am-4:00pm daily.
• Drop-off begins at 7:30am and pick-up goes until 6:00pm.

Each day of camp brings new adventures! For the most part, every week there will be a similar schedule that looks like this: Mondays, Wednesdays, and Fridays are days at camp that will include, 2 snacks, lunch, and lots of activities, games, crafts, and special guests. Typically field trips are on Tuesdays and Thursdays which means half of the day we're off-site and the other half of the day will be spent at camp. We tried to plan one inside field trip and one outside one each week! We will send out weekly newsletters to let you know what we have planned, where we're going, what to bring to camp, what to expect, and any other updates for the week.

• Our hours of operation are Monday – Friday from 7:30am-6:00pm.
• Organized, structured time will be 9:00am-4:00pm daily. We prefer that children be dropped off at camp prior to 9:00am and not picked up before 4:00pm to minimize staff’s time away from organized, structured time.
• Children must be walked to the door by an adult each morning and signed in. If a staff member is not by the door, please ring the doorbell to alert us you are out there.
• An adult, listed on your child’s authorized pick-up list, must come to the door and sign out your child each afternoon. If a staff member is not by the door, please ring the doorbell to alert us you are out there.
• The staff will only release your child to those listed on the Camper’s Authorized Pick-Up List.
• If the staff does not recognize you or the person picking up your child, a photo I.D. will be required before a child is released into your/their custody.
• Any changes to the pick-up list must be made in person or in writing. Changes will not be allowed by telephone; this includes additions and deletions.
• If you would like someone not listed on the registration form to pick up your child, you must make the changes in person or in writing by stating who will be picking him/her up and a contact telephone number.
• These policies have been established for your child’s safety. Please be sure to let us know when someone not listed on the Camper Information Form will be signing out your child.

• Campers are split into 2 age groups: 5-7 year old's and 8-12 year old's.
• There may be times during the day that we are altogether but, for the most part we are split into groups.
• All campers are together on bus rides to and from field trips.
• If a camper turns 8 during the middle of the summer, we will make the decision with the parents to decide which group they think their child would thrive better in!

If your child is on medication, please make every effort to give it to them outside of camp hours. If that is not possible, we can administer the medication.

• A Permission to Administer Medication form must be completed before staff may administer medication.
• Medication must be in its original medicine bottle or package.
• It must be clearly labeled with your child’s name on it, name of the medication, dosage amount and prescribing doctor. We will keep medication locked up at all times.

• Campers Cell Phone Policy: We prefer and highly recommend that your child not have a cell phone at camp. It can be a distraction and cause issues among campers. If you feel it necessary for your child to have a cell phone at camp, it should be turned off and must remain in their bag throughout the day. The camp will have a phone available for communication between a child and parent, when needed.
• Staff Cell Phone Policy: Cell phones are only permitted for emergencies and/or to contact other staff members (when walkie talkies aren’t available). While on duty, staff must refrain from texting and cell phone use. If they need to make a phone call or send a text, they must get permission from the Recreation Program Supervisor or the Camp Assistant Director. If they do need to step away to make a call, you must ensure another staff member is present with campers before doing so. Staff members are allowed to have their phones during field trips but, must refrain from using them on the bus or when children are in their care. Staff should not use persona; phone to take pictures or videos of the campers.

While we strive to create an inclusive environment, our ability to accommodate children with special needs may be limited by staffing and available resources. We encourage you to reach out to discuss your child's specific needs so we can better understand how we may be able to support them within our current capabilities.

Yes! Payment in full is due the Thursday prior to camp starting however, we can set up a payment plan starting before the summer to pay portions at a time. Please email parksandrec@pendercountync.gov to set this up!

• Enrollment in summer camp is open to any Pender County resident or non-resident, ages 5 - 12.
• Camp fees are $175.00 per week per camper. (There is a discount for additional family members living in the same household). A deposit of $25 per week is due at time of registration which is non-refundable and non-transferable.
• An invoice will be emailed to you on Tuesday prior to the week your child will be attending camp. You may pay online, by check or money order payable to Pender County Parks and Recreation Department (PCPRD). A fee of $25.00 (payable by money order) will be assessed for checks returned by the bank for insufficient funds. If two returned checks are received, payment by money order is required thereafter.
• Payment is due by Thursday prior to the week your child will be attending camp. The weekly rate will not be adjusted for any absences unless they were due to unforeseen circumstances such as a serious accident, hospitalization or illness of five (5) or more days.
• If an account becomes delinquent of two (2) weeks, your child will be withdrawn from the program unless prior arrangements have been made in writing with the Parks and Recreation Supervisor or the Summer Camp Director.
• No refunds will be given unless Pender County Parks and Recreation must cancel camp.
• Campers suspended for behavior management problems are not eligible for a refund.

Click HERE to see Pender County Parks and Recreation's Refund Policy.

If a camper feels homesick and is missing their family, we do our best to offer comfort and keep them engaged with games and activities. In some cases, we may invite them to become a "helper," which allows them to stay close to a counselor while still participating in group activities. If you know your child is prone to homesickness, please share any helpful strategies on the Medical Form under the section "Please list anything that staff may need to know to help make a good camp experience for your child." We will make every effort to support them before reaching out to home, as sometimes just hearing a familiar voice is all they need.

Behavior Management and Discipline Policy

At Pender County Parks and Recreation, bullying is inexcusable, and we have a firm policy against all types of bullying. Bullying is when one or more people exclude, tease, taunt, gossip, hit, kick, or put down another person with the intent to hurt another. Our Camp philosophy is based on our mission statement, which ensures every camper has the opportunity to have a constructive, safe, and fun environment. Unfortunately, persons who are bullied may not have the same potential to get the most out of their camp experience, which is why our leadership and camp staff addresses all incidents of bullying seriously. Working together as a team to identify and manage bullying, we will ensure campers gain self-confidence, make new friends, and go home with great memories.

Pender County Parks and Recreation staff will use positive behavior management techniques that are developmentally appropriate. The use of corporal punishment and physical activity as discipline is strictly prohibited.

Behavior Management Techniques

Pender County Parks and Recreation Staff will:

• Involve the children in the development of the “house rules.”
• Maintain consistent behavior expectations.
• Guide children by setting clear, consistent, and fair limits for program behavior.
• Use natural and logical consequences.
• Redirect children to a more acceptable behavior or activity.
• Modify and structure the environment to attempt to prevent problems before they occur.
• Use positive reinforcement, including a positive behavior recognition program.
• Make eye contact and listen when children talk about their feelings and frustrations.
• Guide children to resolve their own conflicts using conflict resolution skills.
• Use effective praise that is immediate, sincere, and specific.
• Periodically evaluate the program, volunteers, and staff to ensure the environment is not contributing to behavior problems.

Inappropriate behavior includes, but is not limited to, the following:

• Behavior requiring constant attention from staff.
• Behavior that may threaten the physical or emotional wellbeing of others.
• Behavior abusing the staff and/ignoring or disobeying the rules.
• Name calling/threatening.
• Physical bullying/fighting such as pushing, spitting, tripping, pinching, pulling, groping, biting, and punching.
• Inappropriate exposure.
• Foul language.
• Stealing.
• Not following directions.

Discipline Action Steps

Pender County Parks and Recreation Staff will utilize the following disciplinary steps in normal circumstances. More dire situations will result in steps being skipped which could result in immediate suspension.

1. Staff will attempt to redirect behavior.

2. Staff will discuss undesirable/negative behavior with camper and making better decisions.

3. Camper portraying undesirable/negative behavior will be removed from the activity until they can regain self-control.

4. Communicate verbally or in writing to parent/guardian regarding camper’s undesirable/negative behavior.

5. Meeting between camp director and parent/guardian to enact a Behavior Improvement Plan.

6. Suspension of camper for one or more days.

7. Removal of camper from program for the remainder of the summer. Pender County Parks and Recreation cannot serve children who display chronically disruptive behavior.

If a child cannot adjust to the program setting and behave appropriately, the child may not be able to return to the program. Reasonable efforts will be made to assist children in adjusting to the program setting.

**Campers suspended for behavior management problems are not eligible for a refund.