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System Pressure Advisory


Here is an update on the water line, as of 8 a.m. today, the US 421 repairs are completed. The Malpass elevated tower tank is filling this morning. Crews spent last night bleeding air out of the system.
The water system remains under the pressure advisory.
Bacteria samples will be taken this morning and with good results, the system be removed from under the Pressure advisory. It is the hope of PCU officials that the system pressure advisory will be lifted before noon on Friday.
Hampstead and Topsail held their own and tank levels at Hampstead at its lowest was 118ft and Topsail Tank 120 feet.
The break was found on the 24-inch main. A 16-ft. section of pipe split on the bottom. The suspected cause of the break was poor bedding and roots. The damaged pipe was originally installed in 2013.
PCU officials thank the public for conserving water.


System Pressure Advisory – posted Aug. 16, 2023

Water customers of Pender County Utilities, in Pender County, including all customers except for the Hampstead area may be affected by low pressure or no water service.  Approximately 4000+ customers are impacted at this time on Aug. 16 at 3 a.m.

The water outage is due to the Main water transmission line on 421 that ruptured that feeds water from the west side to all of Pender County. Crews are out working, and some water flow has been established in those areas from other sources and looped areas

Water service will be returned upon completion of the work. Periods of low or no pressure in the distribution system increase the potential for back siphonage and the introduction of bacteria into the water system.

Therefore, consumers in the area noted above are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes, and food preparation) or use bottled water until this advisory is lifted. This advisory will be in effect for a minimum of 24 hours.

Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water. Water customers are strongly urged to conserve water whenever possible.

This advisory remains in effect until further written notification is issued.

This advisory will go in effect on Wednesday 8-16-23 at 3 a.m. Testing will determine after 24 hours that water is safe for consumption or if another 24hrs the boil water will remain.


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