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Pender County Utilities follows EO 124 regarding water shut offs

BURGAW – Pender County Utilities (PCU) suspended all shut-offs, late fees, and reconnection fees for residential connections effective April 1.

“We’re following Governor Roy Cooper’s Executive Order 124 issued on March 31, assisting North Carolinians by prohibiting utility shut-offs, late fees, and reconnection fees in response to the COVID-19 pandemic,” Kenny Keel, Pender County Utilities director, said. “This notice and Executive Order do not include irrigation or commercial water services.”

Pender County Utilities suspended all shut-offs, late fees, and reconnection fees starting April 1. The Pender County Board of Commissioners authorized PCU to temporarily discontinue water disconnects March 16 in response to COVID-19.

“Customers are encouraged to pay as much of their bill as they can each month to avoid having an extremely large amount due once shut-offs are reinstated,” said Keel.

North Carolina Executive Order 124 states the following for Pender County Utilities water customers:
1. Customer account disconnections for nonpayment are suspended, likely for at least 60 days.
2. Pender County Utilities will not impose new penalties for late payments or collect on penalties that were imposed on residential accounts as of April 1 for at least 60 days. Normal usage fees will still apply for utility services you receive.
3. Customers with unpaid balances at the end of this grace period will be allowed a 6-month, interest-free time to pay off any balances with no late fees charged. Customers who need this payment plan must contact Pender County Customer Service at 910-259-1570.
4. To help our customers, we will follow our normal procedures in reconnecting customers whose accounts were disconnected prior to March 31. Customers who already may have been disconnected and wish to be reconnected during this period can call Customer Service at 910-259-1570 to arrange for service to be restored.

“Pender County Utilities assures you that your drinking water is safe,” said Keel. “Our employees are on the job and are taking extreme precautions to protect themselves and you from the effects of COVID–19.”

If you have any questions about this information, please go to or call Customer Service at 910-259-1570. For additional information on COVID–19 go to (North Carolina Department of Health and Human Services).

More information on the NC Executive Order 124 can be found on the web at:

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